Terms

Last updated: October 2026

These terms are an agreement between Shop ("we", "us") and the organisation that uses Shop ("you"). By creating an organisation or using Shop, you agree to them. If you accept on behalf of a company, you confirm you may do so.

The service

Shop is online software that helps teams organise and run their work, with the features described on our website and in the app. We may improve and change features over time. We will not remove a core feature you pay for without reasonable notice.

Accounts

• New organisations may be reviewed before they get access. We may ask for more information, and we may decline a sign-up.
• Keep sign-in details private and tell us at once if you think an account was misused.
• Your organisation's administrators decide who has access and what they can see.
• You are responsible for what happens under your organisation's accounts.

Your data

Your organisation owns the information it puts into Shop. You give us permission to store and process it only to provide, secure and support the service, as described in our Privacy policy. You can export your data while your account is active.

Acceptable use

Do not use Shop to break the law, send spam, upload harmful code, try to reach other organisations' data, overload the service, or resell it without our written permission.

Plans and payment

• Paid plans are billed in advance for each period and renew until cancelled.
• Prices may change with at least 30 days' notice before your next renewal.
• Some features are billed by use (for example per filing or per message) after any amount included in your plan; the price is shown in the app before you use them.
• Prices are shown in Canadian or US dollars. Applicable taxes are added to your invoice.
• Fees are not refundable except where the law requires it.
• If payment fails, we may limit the account to read-only until it is resolved.

Free trials

A trial lasts for the period shown when you sign up and starts when your organisation is given access. At the end of it, choose a plan to keep using Shop.

Third-party services

Shop can connect to services such as Google, Microsoft, Stripe, accounting software and government or industry systems. Their own terms apply to your use of them, and we are not responsible for them.

AI features

Shop AI produces suggestions and drafts. Check them before relying on them; you remain responsible for what your organisation sends, files or decides.

Availability

We work to keep Shop available and to back up data, but the service is provided "as is" and may sometimes be interrupted for maintenance or reasons outside our control.

Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential losses, lost profits or lost data, and our total liability for any claim is limited to the fees you paid us in the 12 months before the claim.

Ending the agreement

You can cancel at any time; your plan stays active until the end of the paid period. We may suspend or close an account that breaks these terms, after notice where reasonable. After an account is closed, its data is deleted as described in the Privacy policy.

Changes to these terms

We may update these terms. If a change matters, we will tell you at least 30 days before it applies. Continuing to use Shop after that means you accept the new terms.

Governing law

These terms are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply there.

Contact

us through your account administrator